Products / Helpdesk Automation
Product · Helpdesk Automation
Predictable tickets, resolved end to end without a technician.
Helpdesk Automation resolves L1 support work automatically, using scripts your admins have approved. It fixes cloud and device problems from one place.
How it works
From request to resolution in four steps.
1
A request arrivesIn ServiceNow, Slack, Teams or a similar tool.
2
Matched to an approved scripteBlissAI picks the right script for the request.
3
The script runsIn the cloud, reaching the device when needed, within guardrails.
4
Resolved and loggedThe ticket is closed and every action is recorded.
Works withServiceNowJiraSlackMicrosoft TeamsMicrosoft Entra IDActive DirectoryWindows endpoints
Cloud and device
Fix cloud and device problems with one tool.
You don't have to choose between a tool that fixes accounts and a tool that fixes devices. eBlissAI's scripts run in the cloud, yet reach the device itself.
In the cloudPassword resets, identity, permissions and access, deleted files.
On the deviceRestarting Outlook, fixing a stuck print spooler, clearing a failed update.
Where scripts come from
A ready library, plus your own.
- A library of scripts ships with eBlissAI
- Your team creates more by prompting eBlissAI's AI to write them
Control
Automatic, but never unapproved.
- Every script is approved by an admin before it runs on its own
- Every script runs through the same guardrails as AI IT Admin
- Always clear about what is automated and what isn't
Nothing gets stuck
Anything new goes to AI IT Admin.
Requests Helpdesk Automation doesn't recognize are passed to AI IT Admin for investigation. Once that fix is approved, it can join the everyday set.