The top 10 helpdesk problems, resolved automatically.
The everyday tickets that fill a helpdesk queue, resolved end to end by scripts your admins have approved, on the device and in the cloud.
Password resets
Verifies the user, resets the password in your identity system, and confirms they can sign in.
Account lockouts and MFA resets
Unlocks the account or resets MFA after verifying the user, following your policy.
App and software access requests
Collects the details your policy requires, gets approval where needed, and grants access.
Software installs
Installs approved software on the user's device and confirms it works.
Onboarding and offboarding
Creates or removes accounts, licenses and access in the right order, with every step logged.
Outlook crashing or offline
Checks the profile, add-ins and connection, then repairs or restarts Outlook on the device.
Teams crashing or audio problems
Clears the cache, checks audio devices and restarts Teams on the device.
Printer and print spooler problems
Restarts the print spooler, clears stuck jobs and re-adds the printer if needed.
Slow computer or low disk space
Finds what's using CPU, memory or disk, stops runaway processes and clears temporary files.
VPN and connectivity problems
Checks the network adapter, VPN client and DNS, then resets what's broken.
Based on industry help desk ticket benchmarks, including Fixify's 2026 IT Help Desk Benchmark Report.
Automate anything else by asking.
Your admins don't need to write code to add a new automation. They describe it, and eBlissAI's AI writes the script.
Start from what's already built.
A library of ready-made scripts ships with eBlissAI, covering the most common helpdesk problems.
Nothing runs on its own until an admin approves it.
Every script, from the library or written by AI, is reviewed and approved before it runs automatically, and every run passes through the same guardrails.
eBlissAI sits on top of the tools you already run, so it can automate across all of them.
Slack and Microsoft Teams, where employees already ask for help.
ServiceNow and Jira: tickets in, resolutions and records back.
Microsoft Intune for device management, configuration and patching.
Microsoft Entra ID and Active Directory for accounts, access and sign-in.
Digital experience tools that already watch your devices and apps.
Windows devices themselves, reached from the cloud when a fix needs them.