An employee traveling abroad is locked out by a conditional-access risk policy.
Root cause: The policy flagged a legitimate travel login as suspicious.
Today
Blocked, with no way to self-resolve.
L1 can't override the risk policy, so the user waits on a different team's queue.
- User can't pass the MFA/risk challenge
- L1 escalates to the identity/security team
- Security team is in a different time zone
- Manually reviews logs, clears the risk flag
With eBlissAI
Legitimate travel confirmed fast.
The admin asks:
Is this sign-in a real risk, or just travel?- Reads the sign-in risk detection details
- Checks travel context and device compliance
- Confirms the pattern matches legitimate travel
- Proposes clearing just this one sign-in's flag
Admin approves; eBlissAI clears it, confirms login
How eBlissAI kept it safe
Read-only investigation first. The admin saw the plan and the evidence before approving, and the change ran only within the guardrail layer, with every step recorded.
Outcome
Clear the flag. Keep the policy strong.
Minutes locked out, not hours, policy stays intact.
Without eBlissAI
The cost of doing it by hand
Hours locked out, worse for a traveling exec on deadline.
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Read the case →Have a problem like this?
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