Users at one branch office can't reach an internal app; their endpoints test perfectly healthy.
Root cause: A stale route/ACL rule left over from a recent firewall change.
Today
Healthy endpoint, no network access.
Desktop support proves the laptop is fine, then has to wait in queue for the network team.
- Self-help checks confirm the laptop is healthy
- Ticket escalates to the network team
- Network team is queued behind other work
- They manually review recent firewall change logs
With eBlissAI
Stale firewall rule found directly.
The admin asks:
Why can't this branch reach the app?- Confirms the endpoint itself is fully healthy
- Reaches into the firewall's own config and logs
- Identifies the stale route/ACL rule
- Proposes the exact rule to update, with blast radius
Admin approves; eBlissAI applies the fix, confirms access
How eBlissAI kept it safe
Read-only investigation first. The admin saw the plan and the evidence before approving, and the change ran only within the guardrail layer, with every step recorded.
Outcome
Fix the rule. Restore access today.
Access restored same day, no network-team queue wait.
Without eBlissAI
The cost of doing it by hand
Days of downtime, blocked handoff between two teams.
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Read the case →Have a problem like this?
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